MVP believes in providing a safe and secure shopping experience for all of our customers. www.MedVetPharm.com takes precautions to protect its customers' information. When you submit sensitive information via the website, your information is protected both online and offline.
MINIMUM ORDER POLICY
$25.00 minimum order necessary for shipment.
For orders over $75.00 MVP supplements ship FREE via ground shipping in the contiguous United States (excludes Hawaii & Alaska).
$8.95 shipping fee applied to orders less than $75.00. (*Free shipping excludes Sand-Free).
CANADIAN RESIDENTS: MVP supplements are not available for shipment into Canada at this time.
MVP accepts the following forms of payment: Visa, Master Card, American Express & Discover/Novus & PayPal. For optimum ordering experience it is recommended to use browsers such as Google Chrome and/or Firefox.
PAYPAL: If you experience an error when checking out with PayPal: More than likely your computer is set to block pop-ups, you would need to update your computer settings by clicking on the gear icon at very top right of your browser, click on Internet Options then the Privacy tab, make sure the box under Pop-Up Blocker is not checked (Turn on Pop-Up Blocker).
State Sales tax is applicable to Minnesota and Texas residents and will be calculated accordingly via web site. Any product that is ingested by an animal is not applicable to state sales tax.
QUESTIONS ABOUT ACCOUNT
If you have a question about credit card charges relating to your order (such as charges, refunds, credits, etc.), you can contact a customer service representative via E-Mail: Customer Service or call our office as 1-833-809-4848. If you have any questions about your MasterCard, VISA, or American Express, please contact your credit card company directly.
Standard shipping methods include UPS ground and USPS. Customers living in the U.S. and U.S. territories should receive their orders within 2 to 5 business days. Air delivery services are available to most areas of the continental United States, for in-stock items only. These services are not available to P.O. Boxes or APO/FPO addresses. All orders placed Monday through Friday prior to 3 PM will ship the same day. Orders placed Friday (after 3PM through Sunday) will be shipped on Monday. AIR/EXPRESS SHIPPING: 2 Day Air orders are shipped M-W. Orders shipped 2-day air on Thursday will arrive Monday. Next day air orders are shipped M-Thurs only.
ORDER STATUS INQUIRIES
Upon completion of your order, a screen will appear that confirms your order. In addition, an e-mail confirmation with a summary of your order and order number. For further updates on an existing order please e-mail: Customer Service
ALL prices are subject to change without notice. Due to the possibility of typographical or human error, MVP disclaims responsibility for errors in pricing, for the use or misuse of any products described in this website, and for any losses incurred through the use of products according to methods described in this website and/or label use. MVP specifically does not authorize anyone, its agents or employees, to recommend any product sold by MVP in any way other than according to manufacturer's current label directions. We reserve the right to limit quantities.
SHIPPING STATUS OR QUESTIONS
E-Mail: Customer Service
If an item is back-ordered and you have additional items on your order we will ship in-stock merchandise immediately, back-ordered items will ship as soon as they become available.